Refund and Return Policy – Cutieglowne

Effective Date: December 25, 2024

At Cutieglowne, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, our Refund and Return Policy outlines how you can return or exchange products.

By using our services and making a purchase, you agree to the terms and conditions outlined in this policy.

1. Returns and Exchanges

We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, your item must meet the following criteria:

  • The product must be in unused, undamaged, and resalable condition.
  • The original tags and packaging must be intact and included.
  • You must have a proof of purchase (order number or receipt).

2. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Sale items or clearance products (unless defective).
  • Gift cards.
  • Personalized or custom items.

3. How to Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@cutieglowne.com or call (814) 652-9796 to request a return authorization.
  2. Return Shipping: After your return is authorized, you will be provided with a return address. You are responsible for return shipping costs unless the product is defective or we made an error in fulfilling your order.
  3. Return Confirmation: Once we receive your return, we will inspect the product to confirm its eligibility for a refund or exchange.

4. Refunds

Once your return is approved, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If you paid by gift card or store credit, your refund will be issued as store credit.

5. Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately upon receiving your order. We will assist you in processing a return or exchange at no additional cost. Please include photos of the damaged or defective product to expedite the process.

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us within 30 days of receiving your order. If the exchange is approved, we will issue a replacement once we receive the original item.

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or the wrong product was sent. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

8. Late Returns

Returns requested after the 30-day window may not be eligible for a refund or exchange. Please contact us if you have concerns about a late return, and we will do our best to assist you.

9. Contact Us

If you have any questions regarding our Refund and Return Policy or need assistance with a return or exchange, please contact us: